Conditions of Use

1. Prices
All prices include the statutory value-added tax (2.5% or 8.0%). Shipping costs are charged separately.

2. Shipping costs
There is a flat charge of CHF 8.00 for inland deliveries (excluding the “A-Post” service for deliveries the next day). Shipping costs are only charged once even if several orders are made on the same day. In Switzerland there is no delivery charge for orders with a value of more than CHF 130.00. The actual shipping costs incurred are charged for deliveries abroad and overseas.

3. Payment terms
Payment must be made using the payment slip within 10 days of receipt of shipment and the invoice. Deliveries from Switzerland to other countries can only be made after payment has been received.

4. Delivery
Delivery takes place by post or express courier service within a few days of making your order.

5. Refusal of acceptance
In cases where delivery was not possible because the goods were not accepted, and where this occurs without proper reason, we will charge a fee to cover the costs incurred. Our right of fulfilment of the purchase contract remains unaffected.

6. Retention of title
Delivered goods shall remain the property of NaturKraftWerke® until full payment has been received.

7. Exchange
Articles are neither exchangeable nor returnable. Please see “Complaints” for exceptions.

8. Complaints
An exchange is only possible in the case of a wrong delivery or manufacturing defects.  Damage caused during delivery must be reported within 48 hours. Customers who do not do so, lose the right to a free replacement.

9. Right to return
There is no right to return food products. You have the right to return all other products within 14 days of receipt of the goods. The goods must be returned unopened, in their undamaged original packaging and be sent back with sufficient postage.

10. Warranties
Liability for delivered goods is limited to a replacement delivery. If a replacement delivery is possible within a reasonable period of time, no reduction in the purchase price will be made, nor will the contract be cancelled.
Problems with goods must be reported within 3 days. If, after an examination of the defective goods, it is clear that the defect was caused by the buyer (for example through improper handling), the buyer bears the costs for the replacement.

11. Provision
All offers are non-binding. We reserve the right to adjust these terms and conditions at any time. All changes come into immediate effect.

12. Jurisdiction/Applicable Laws
Place of jurisdiction is Zurich. In the case of disputes, Swiss law shall apply exclusively. This is a translation from the German. Only the German version is considered legally binding, and it will be used in case of a dispute.


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